THE PROMOTE INSIDER: PRIVACY POLICY
Last Updated: September 29, 2025
At ten31 Media, LLC ("we," "us," or "our") your privacy is important to us, and we are committed to protecting the personal information you entrust to us.This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you subscribe to The Promote Insider, visit our website thepromote.com, use our services, or interact with us. By subscribing to or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Subscription Information: When you subscribe to The Promote Insider through our Beehiiv-powered platform, we collect:
Name (first and last)
Email address
Payment information (securely processed through Stripe)
Billing address
Phone number (if provided)
Company name and title (if provided)
Communications: When you contact us, we may collect:
Your name and contact information
The content of your messages
Any other information you choose to provide
Account Management: We collect information when you:
Create or manage your account
Update your subscription preferences
Participate in surveys or feedback requests
Usage Data: We automatically collect information about how you interact with our services through Beehiiv's analytics and our website:
Email engagement metrics (opens, clicks)
Newsletter performance data (delivery rates, bounce rates)
Website usage data (pages visited, time on site, referring pages)
Device information (IP address, browser type, operating system)
Log files and analytics data
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to:
Remember your preferences
Analyze website traffic and newsletter engagement
Improve our services
Deliver relevant content
We use your personal information for the following purposes:
Deliver The Promote Insider newsletter to your email through our Beehiiv platform
Process subscription payments securely through Stripe
Manage your account and preferences
Provide customer support
Send transactional emails (receipts, account updates, service notifications)
Respond to your inquiries and feedback
Send important notices about our service
Analyze newsletter engagement and website usage
Improve our content and service offerings
Conduct research and analytics
Develop new features and services
Comply with legal obligations
Protect against fraud and unauthorized access
Enforce our Terms of Service
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
We work with trusted third-party service providers who assist us in operating our business:
Beehiiv: Our newsletter platform provider that hosts and delivers The Promote newsletter. Beehiiv processes subscriber information, manages email delivery, and provides analytics on newsletter performance. For more information about Beehiiv's privacy practices, please visit: https://www.beehiiv.com/privacy
Stripe: Our payment processor that handles all subscription payments and billing. Stripe processes payment information, manages recurring billing, and handles payment-related communications. Stripe maintains PCI DSS compliance and has robust security measures. For more information about Stripe's privacy practices, please visit: https://stripe.com/privacy
Analytics Providers: To analyze website and email performance (e.g., Google Analytics)
Customer Support: To provide customer service and technical support
All service providers are contractually required to protect your information and use it only for specified purposes. These partners adhere to industry-standard security practices and privacy regulations.
We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:
Comply with legal processes or government requests
Protect our rights, property, or safety
Protect the rights, property, or safety of our users
Investigate fraud or security issues
You can access and update your account information at any time by:
Managing your subscription preferences through our website
Contacting our customer support
Using the unsubscribe link in any newsletter
Managing payment methods through your Stripe customer portal
Depending on your location, you may have additional rights including:
Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your information
You can control cookies through your browser settings, though this may affect website functionality.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest
Secure hosting through Beehiiv's infrastructure
PCI DSS compliant payment processing through Stripe
Regular security assessments
Access controls and authentication
Our service providers (Beehiiv and Stripe) maintain industry-leading security standards and undergo regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements
When you cancel your subscription, we may retain certain information for legitimate business purposes, including customer service, analytics, and legal compliance.
If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located. By using our services, you consent to this transfer.
The Promote is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
You have the right to request information about the personal information we collect, use, and disclose.
You have the right to request deletion of your personal information, subject to certain exceptions.
We will not discriminate against you for exercising your privacy rights.
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
We process your personal information based on:
Contract performance: To provide our subscription service
Legitimate interests: To improve our services and communicate with you
Consent: For marketing communications (where required)
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by:
Posting the updated policy on our website
Including notice in our newsletter
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact: [email protected]
Effective Date: September 29, 2025
Last Updated: September 29, 2025
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