THE PROMOTE INSIDER: TERMS AND CONDITIONS
Last Updated: September 29, 2025
These Subscription Terms and Conditions ("Terms") govern your purchase and use of paid subscription services for The Promote newsletter provided by ten31 Media, LLC ("Company," "we," "us," or "our"). By subscribing to, accessing, or using our paid subscription service, you agree to be bound by these Terms.
By purchasing, accessing, or using any subscription service offered by ten31 Media, you acknowledge that you have read, understood, and agree to be bound by these Terms.
The Company offers the following subscription tiers:
The Promote Insider, Annual Plan: $275 USD charged annually
The Promote Insider, Monthly Plan: $30 USD charged monthly
Founding Member: Discounted annual pricing available for limited time
ten31 Insider Bundle: Combined subscription with The Mortgage Scoop, discounted annual pricing
Prices are subject to change at the Company's sole discretion. We will provide at least 30 days' notice of any price changes via email. Price changes will not affect your current billing cycle but will apply to subsequent renewal periods.
Each individual subscription is intended for use by one person only. Subscribers may not share, copy, or disseminate subscription content to others without written permission from the Company.
The Company uses a third-party payment processor Stripe to process payments. By providing payment information, you authorize us to charge your selected payment method for all applicable fees.
All subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless you cancel prior to the renewal date. You will be charged the then-current subscription rate for your tier.
Account charges are fully earned upon payment
You are responsible for all charges incurred using your payment method
You must provide accurate, complete, and current payment information
You will pay any applicable taxes relating to your subscription
If payment fails, we reserve the right to suspend or terminate your account
Free trials are available for select annual subscription plans
Trial length is typically 14 days from activation
Trials require payment method on file
You may cancel during the trial period to avoid charges
Annual Subscriptions:
You may cancel your annual subscription at any time before your next annual renewal date
Cancellation must be completed before the annual renewal date to avoid being charged for the next year
If you are in a free trial period, you may cancel anytime during the 14-day trial to avoid charges. If you do not cancel before your free trial ends, your subscription will automatically convert to a paid subscription and you will be charged the applicable subscription fee. No refunds will be given once you are charged for the subscription.
Monthly Subscriptions:
You may cancel your monthly subscription at any time before your next monthly billing cycle
Cancellation must be completed before the monthly renewal date to avoid being charged for the next month
NO REFUNDS ARE PROVIDED for any subscription fees once charged, including:
Annual subscription fees (no partial refunds for unused months)
Monthly subscription fees
Any subscription fees paid after free trial conversion
Refunds for early cancellation of any kind
Refunds due to account suspension or termination for Terms violations
Annual Subscriptions: If you cancel after being charged, you retain access to subscription content for the remainder of your annual subscription period
Monthly Subscriptions: If you cancel after being charged, you retain access to subscription content for the remainder of your monthly billing period
Free Trial Cancellation: Access ends immediately upon cancellation during the trial period
The Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use subscription content solely for your personal or internal business purposes, subject to these Terms.
Subscribers are expressly prohibited from:
Copying, distributing, sharing, or making subscription content publicly available
Uploading or republishing content on websites, social media, or private networks
Selling, sublicensing, renting, leasing, or commercializing any subscription content
Creating derivative works or modifications of subscription content
Using automated systems to access or download content
Reverse engineering or attempting to extract underlying data
Subscription accounts may not be shared between multiple users. Each subscription is for individual use only.
All subscription content, including articles, interviews, analysis, data, graphics, logos, and other materials, is the exclusive property of the Company or its licensors. All intellectual property rights are reserved.
All content is protected by copyright law. Unauthorized reproduction or distribution may result in civil and criminal penalties.
The Company reserves the right to terminate or suspend your subscription immediately, with or without cause and with or without notice, including for:
Breach of these Terms
Non-payment of fees
Suspected fraudulent activity
Any conduct deemed harmful to the Company or other users
Upon termination:
Your access to subscription content immediately ceases
All rights granted to you under these Terms terminate
Provisions regarding intellectual property, liability, and governing law survive
All subscription services and content are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.
Content is for informational purposes only
Content should not be considered as professional advice
You rely on content at your own risk
These Terms are governed by the laws of Delaware, without regard to conflict of law principles.
Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware.
You agree that disputes will be resolved individually and waive any right to participate in class action lawsuits or class-wide arbitration.
The Company may modify these Terms at any time by posting updated Terms on our website. Material changes will be communicated via email with at least 30 days' notice.
If any provision of these Terms is deemed unenforceable, the remaining provisions remain in full effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding subscription services.
You may not assign or transfer your subscription or these Terms. The Company may assign these Terms without restriction.
No waiver of any term or condition shall be effective unless in writing and signed by the Company.
These Terms contain provisions that limit our liability and require individual dispute resolution. Please read them carefully. By subscribing, you acknowledge that you have read and agreed to these Terms. For questions about these Terms or your subscription, please contact: [email protected].
Last Updated: September 29, 2025